Sustainable hospitality is the application of sustainable practices in hospitality and hotel operations and compliance with environmental, social and governance (ESG) principles. Hotel operators have a direct interest in promoting sustainable hospitality principles and practices throughout hotel operations to keep operational costs low, meet guest demand, protect brand reputation, and further business continuity.
Hotel owners and operators must adopt sustainable hospitality practices that comply with environmental, social and governance (ESG) principles. The ESG policy of the hotel operator and/or the brand is often a decisive criterion for the identification of investment opportunities by investors.
A hotel's sustainable operational performance is key to:
- Maintaining asset value;
- Improving financial performance;
- Overall property and business management;
- Attracting green financing and investments;
- Meeting client demands;
- Improving staff work environment;
- Complying with regulatory requirements; and
- Brand relationship management.
The hotel operating agreement requires operators to comply with the evolving technical, architectural, and operational standards of the hotel owner or brand. It is also an efficient tool for an operator to adopt and implement sustainable hospitality practices.
Operating agreements specify the requirements operators must meet. They provide a framework to operate within sustainable standards, save money, and increase property value.
Brand standards and guidelines play a central role in setting sustainability policies at the chain/group level and are applied at the property level. For both managed and franchised hotels, brand standards are the essence of the relationship between hotel owners and brands. The flexibility and evolving status of brand standards allow chains to adapt and be proactive towards new sustainability norms and techniques.
Hotel operations must conform with sustainability principles to operate most cost-effectively, boost efficiency and further the green agenda. Sustainable operations create a more sustainable environment that enhances the experience of guests and staff, provide benefit to the local community, help protect the environment and natural resources, and make investing in hotels more attractive.